Customer Service Representative B2C

We are searching for a passionate and creative customer service representative who wants to make the customer journey as great as possible. Do you like to deep dive into details, and use your competence, engagement and problem solving skills to accommodate our customers’ needs? Do you have what it takes to make a difference? If the answer is yes, then you are the right person for us.

Type of Employment: Permanent Employment

The position is located in: Lørenskog

Reports to: Customer Service Manager B2C

How to Apply: Send your CV and cover letter through [email protected] as soon as possible

Main Areas of Responsibility:

Customer Service

  • Communicate promptly and professionally with customers through all channels of communication.
  • Provide excellent expert advice on all our products and services.
  • Ensure high customer satisfaction.
  • Fix any issues regarding delivery to or returns from our customers.
  • Provide feedback to product development and quality management on products and services.
  • Work closely with other departments to ensure increased efficiency in handling B2C customers and increase usage of our digital tools. 

What we offer

  • An important role in a solid international company managing some of the most influential brands. 
  • Varied work tasks where you will get unique insight into several areas of our business. 
  • Highly engaged, professional and caring colleges at the eCom & Marketing team. 
  • An active, innovative and inclusive work environment.
  • Competitive terms and conditions – including good pension schemes and insurance.
  • Significant staff discounts.

Qualifications Requirements

  • Minimum 3 years relevant work experience in customer service or Outdoor/Sport retail.
  • 3 years academic degree (bachelor or similar).
  • Very good native and English language skills, both verbally and written.
  • Knowledge of German, Swedish, French, and/or Spanish is an advantage but not a requirement.
  • Strong knowledge of business applications tools (D365, OMS, Zendesk, Consignor and Klarna).
  • Strong knowledge of digital productivity tools (MS Office/GSuite).

As a person, we hope that you identify yourself with following personal characteristics:

  • Professional attitude, proactive and teamplayer.
  • You have a genuine interest in nature and an active lifestyle.
  • Strong commercial, analytical and entrepreneurial instinct. 
  • Structured and methodical, knowing that the “devil is in the details”.
  • Strong work ethics – willingness to get your hands dirty and get things done.
  • High stress tolerance and ability work under pressure.
  • You are brave and dear to stand out from the crowd and do something different.
  • Capable of dealing with rapid change in technology and market needs.